Welcome to our FAQ page!. We’ve gathered a collection of the most commonly asked questions to help make your pinball experience as smooth and enjoyable as possible. From questions about game features to shipping details, we’ve covered it all. If you don’t find the answers you’re looking for, don’t worry! Just reach out to us directly. We’re always here to assist and ensure that your pinball journey is nothing short of amazing.
We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price. Please send an email to [email protected].
We do not appraise pinball machines made prior to 1990 or any arcades. We would be happy to let you know what your pinball machine made after 1990 is worth, but please send an email to [email protected].
Once an order is shipped, in transit times vary depending on delivery type chosen at checkout and the location of where the game(s) are being delivered. Curbside deliveries typically take anywhere from 1 to 6 business days, depending on your location. Inside deliveries typically take 10days, but occasionally remote locations can be longer. Tracking details are sent to customers when games ship.
We have an extensive network of technicians all over the country that do service calls to our customers’ homes. Please email us at [email protected].
All of our refurbished pinball machines are completely shopped out, meaning that the playfields are cleaned and waxed, all rubbers and bulbs are replaced and we do touch up work on the cabinet as needed. They are play tested to make sure everything functions 100%. See our full refurbished process at Pinball Refurbishing Process. The high-end restorations are a whole new level of restoration. The cabinet gets completely sanded down to bare wood and new cabinet artwork is applied. We install a new coin door and new legs, so the cabinet looks brand new. We put in a brand new, clear coated playfield (the clear coat helps protect the playfield so that it will not wear down over time). We install all new plastics and ramps. The finished product is a machine that is even better than it was brand new, because new machines didn’t come with clear coated playfields. It takes us around 2-3 months to complete one high end restoration. It is also extensively tested to ensure it is working 100%.
Yes! Our pinball machines come equipped with Wi-Fi connectivity, making it easier than ever to get code updates. When a machine is connected to wi-fi, the game will notify the player of a new update being available. At that point you can accept the update and it will download and install with ease.
Our pinball machines are built to last, but regular care can extend their lifespan even further. Cleaning the glass, playfield, and changing flipper rubbers is recommended. Bumpers, flippers, and ramps may need occasional adjustment, and we recommend contacting our Customer Support team for additional assistance. Keeping your machine in good condition ensures the fun never stops.
Classic pinball machines, often from the 70s and 80s, feature mechanical bells, bumpers, and flippers, while state-of-the-art machines like ours include high-definition LCD displays, award-winning RGB LED lighting, enhanced audio, and more. Jersey Jack Pinball machines combine the nostalgia of the classic arcade era with modern innovations to give you the best of both worlds—classic feel with cutting-edge technology.
Monday to Friday: 9am to 5:30pm
Saturday to Sunday: 10am to 4pm
Bank Holidays: 10am to 4pm
Voicemail is available at all other times and will be responded to as soon as possible.
Some holiday times may vary – please check our blog and signage on our website for the latest information
We are based in Northern Cape, South Africa. We operate primarily as an online store, but you can visit our showroom by scheduling an appointment via email.
To place an order with us, simply add the desired items to your cart and proceed to checkout. You will be prompted to enter your payment information and complete the payment process via our Payfast payment portal. You will receive a confirmation email after completing your order, and a shipping confirmation email will follow once your order has been shipped.
Once your order has been shipped, you will receive a tracking number that you can use to track the whereabouts of your shipment. You can also contact the sales team by emailing [email protected] for updates on your shipment.
Delivery within South Africa typically takes 3-5 business days, while international shipping can take 7-14 business days. Please allow 7-10 business days for delivery before contacting the sales team if your order has not arrived within the specified timeline.
Free shipping is offered on certain products, which will be noted in the product details.